Returns and Order Cancellation

Environmental impact

Choosing a product superficially and then being able to send it back seems a great evidence of modernity and freedom, while instead it is one of those small, insignificant actions that literally bring our planet to its knees.

In fact, there are many studies and articles, also available online, that point out that the policy of returns has contributed to generate millions of kilograms of waste, often plastic: a so high amount that you don’t even know how to read it. Not to mention the CO2 emissions of all the vehicles involved in the shipment and delivery back and forth, of hastily chosen items.

The commitment of martial arts practitioners

As practitioners of Shorinji Kempo, or even just as a budoka, we all strive to be role models, sparks that through our righteous and integral behavior trigger virtuous circles, in order to make the society in which we act, a better place.

Ken Zen Ichinyo is not only a training practice, but also a way of life, a continuous training to use our intellectual abilities in order to avoid situations that are harmful to us and those around us.

First attention, then satisfaction

In the light of these considerations in our site we provide you with all the information you need to make an informed purchase, to be sure that what you want to buy is exactly what you are looking for and how you want it, because we want to avoid at all costs that there is a need to generate returns.

Spend a few more moments to check that the size of your purchase is correct, armed with a meter and check exactly your measurements, if you have any doubts write us with the certainty that we will respond promptly, but do not buy superficially, we know that you are a good kenshiand we expect that in this way you will know how to behave.

Being active and attentive before the purchase is also a behaviour that is to the advantage of the buyer since, although it is possible, as stated by law, to make a purchase not personalized following the rules reported in the “Terms & Conditions” section (link to the page), the costs of return will be fully borne by the buyer.

Cancellation of an order

Obviously it could happen that, for one reason or another, you want to cancel an order and certainly this is possible It will take between 24 and 48 hours between the time of your purchase and the shipping of the item you purchased. At the time of shipment we will send you an email to notify you and from that moment on you can no longer cancel your order.

Until we receive the email of the shipment you can cancel your order and the amount you paid will be refunded in full.

How to return your order

If you are still not satisfied with your order, you can return it for a refund.

Refunds for items returned within 30 days from the date of purchase will be credited in full (excluding shipping costs and/or any import taxes, duties or taxes) in the same form as the original payment.

Any claims for damaged orders or missing items must be received within 2 working days of receipt of the package. If one of the following conditions is not met, MartisDo reserves the right to refuse the return in its entirety:

– Items must be returned for refund or exchange within 30 days of receipt of the product.

– Items and packaging must be in new condition.

– The original packaging must not be damaged.

– Packaging must include all original and extra items, i.e. stickers, certificates, leaflets, etc.

– The customer’s contact information must be clearly indicated on the shipping box.

– The return package must include a copy of the original invoice or sales receipt.

– Before returning the package, you must contact MartisDo to approve the return.

 

Si prega di spedire il pacco in un metodo prepagato, assicurato e rintracciabile all’indirizzo sotto riportato:

MartisDo – via Valerio Giacomini, 108 – 00134 Roma (Italia)